William A. Hamm

2499 Cedar Fork Trail, Marietta, Ga 30062

Employment History

Product Owner

PS Technical Consultant IV

Lead consultant providing proprietary point-of-sale, credit, and fuel software/hardware implementation expertise to a major petroleum-convenience chain based in the North American and Canada
Liaise between internal product development, product management, support, and training departments to fulfill client solution requirements for both pre- and post-deployment.
Responsible for steering technical aspects of multiple client projects at various stages, including discovery, analysis, configuration, testing, deployment, and support escalations as required.
Provides guidance and mentoring to junior consultants

Software Quality Engineer II

New QE team for OPTIC product for new interactive customer experience at Fueling stations
Maintained lab environments for QE team, upgrading and standing up from ground up
Configured and setup Mega lab for stress testing (24 fueling positions with various OPTIC products
Creation and execution of test scripts based on requirements and specifications.
Document and track found defects in testing
Ad-hoc testing, Acceptance Testing, Boundary Testing as well as UL testing and reporting
Assigned multiple side projects to evaluate for clients that were requesting custom features

Software Quality Engineer II

Lead consultant providing proprietary point-of-sale, credit, and fuel software/hardware implementation expertise to a major petroleum-convenience chain based in the North American
Liaise between internal product development, product management, support, and training departments to fulfill client solution requirements for both pre- and post-deployment.
Responsible for steering technical aspects of multiple client projects at various stages, including discovery, analysis, configuration, testing, deployment, and support escalations as required.

Quality Assurance Analyst II

Setup lab systems (Physical and Virtual) for test environments including Windows PC, POS terminals, printers, fuel pumps/controllers, pin pads, networking (LAN, WAN, connections to electronic payment networks)
Collaborated with partner company (Verifone) to implement new PinPad (MX915) compatibility for clients with NCR
Completed Projects give little instruction following requirements documentation.
Followed guidelines to complete projects within the allotted time frame to achieve the goals for the entire test effort for assigned projects/features
Review use case documentation, participate in the test installation cycle and provide input into work plans for assigned projects
Creating new automation test scripts from regression test cases
Assist in managing six network servers running four to six virtual machines
Assists in creating new or updating Virtual Machine Environments for testing efforts between three different departments (QA, Consulting, and Development)
Worked closely with various internal departments to help with future setup of new features for new clients
Provided cross team education for new features added

GIS/ Database Manager

Responsible for development, execution, tracking and results reporting of manual test cases for assigned projects/features using Microsoft Visual Studio and other proprietary databases to track maintenance for local public works.
Collaborate with colleagues to design, build, and implement a program to locate, map, and assess previously unmapped public drainage infrastructure across a 300 square mile county.
Integrate proprietary databases to track maintenance for local public works.
Create and manage data tracking systems for tracking environmental activities for compliance with State and Federal Clean Water Act regulations.
Train nontechnical staff in data entry and GPS field mapping activities.
Provide software and hardware technical support for staff, especially as it relates to GPS data collection systems.
Create a new tracking database for Plan Review.
Collaborate with colleagues to create new financial spreadsheets for HCSW and other divisions of the county.
Implemented a new GIS mapping program for detention ponds in Henry County using Garmin handheld units.
Assist managers on employee productivity reports and other projects as assigned.
Assist employees and management in repair of computer and software related issues.

Computer Support Specialist

Maintain computer support for new and existing customers
Troubleshoot computer and software issues for team members and customers
Educate new and current customers on the benefits of ThinkPads and how to best use them to meet their specific needs.
Educate/Support for wireless, TCP/IP, Bluetooth, wan connections
Assist managers on employee productivity reports and other projects as assigned.

Certifications

Education